Using Setup.exe, "Cannot Complete the Device Driver Installation Wizard". Using device manager" "There Was a problem installing this hardware: Alps Pointing Device". Attempting installation gives the same errors. One forum suggested Toshiba Alps Touchpad 7.2.303.104.1 was a little better than the Dell version. Not much help in troubleshooting this problem. "An Error occurred during the installation of this device" "Fatal error during installation". This installs drivers and finishes with "Cannot Install This Hardware" "There Was a problem installing this hardware: Dell Touchpad".
Have disk and browse to the A06 or A09 install folders and pick "Apfiltr.inf" to install the "Dell Touchpad". If I use device manager and update the driver for the "PS/2 Compatible Mouse", by selecting "install from a list or specific location" and "Don't search. Some installation instructions said to set the mouse to a "PS/2 Compatible Mouse when uninstalling the touchpad drivers or before re-installing them. Using A06 or A09 setup.exe fails with "Alps Pointing-device driver Installer" "Cannot Complete the Device Driver Installation Wizard" "Alps Dell Touchpad ( 7.2.101.210)" or (( 7.2.101.216)) "Install failed". With another laptop, I removed the Dell Touchpad driver A06, and A06 would not install again. I tried to upgrade to A09_R212017 which failed installation and left me with no touchpad drivers - just a "PS/2 Compatible Mouse". In trying to get a fix for the issue of motion speed settings not being saved after rebooting (this is apparently due to KHALMNPR.EXE in KEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run - haven't tried this fix yet).īasically, the A06 and A09 drivers will not install or update. The A06_R191111 driver was installed and working. I have several M4400's running XP SP3 downgrade. I believe all of these laptops use the same Alps touchpad and drivers.
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